How Long Does It Take To Withdraw Money From Uphold
Yet another 1 star review
Still some other 1 star review. My account has been "Nether Review" for a month with no update from Uphold. Completely unacceptable. Later on reading many reviews hither and elsewhere, I'one thousand speedily losing conviction that at that place is fifty-fifty anyone in Client Support at this visitor. Obviously, this is a scam website.
I have invested thousands of dollars on…
I take invested thousands of dollars on Uphold platform only for my account to exist under review for the final two days. I take tried reaching out to Uphold Customer
Service, but has had no positive feedback. I am extremely disappointed in the service I have received from Uphold . Ticket number 2348289
Answer from Uphold
Dear Aida, nosotros're extremely concerned to hear about the feel you've had so far and the problem you've had with our customer back up. I've only looked into your ticket and have escalated this further, our head of customer operations is aware of your case and I can assure yous, a member of our team will reach out within 2 hours. Thank you and so much for your ongoing patience, Kerry.
Scamish company
I decided to use uphold to purchase and sell some of my bitcoin. I bought some and decided to withdraw it to another wallet. I sent out $11.50 THEY SENT ME $5. Stay far away from uphold in that location fees are insane, the platform is really confusing and there'south basically no customer support.
Respond from Uphold
Love Daniel, we charge 0% deposit fees, 0% withdrawal fees, 0% trading commissions (but we do accuse a spread). What you're seeing here is the network fees for sending BTC to an external wallet.
We're distressing if you had trouble reaching out to our team, if you have a ticket number, delight update your review and we'll chase it up with our squad correct abroad!
No response from Uphold customer back up
No response from Uphold client service back up on why they accept disabled my transactions and had my account in review the past ii weeks. I have text them numerous messages with no response. There is over 550 plus complaints recently listed regarding Similar bug with no response from Uphold. At that place is as well a course activeness law suit filed in Feb 2022. Totally unacceptable.
Reply from Uphold
Dear Rodney, I'g extremely concerned to hear near the problem you've had here and am sad for the delays you lot've had to suffer, rest assured we will investigate this further.
However, in regards to your ticket, we tin come across that the team has responded and accept asked yous to ostend your identity in order to resolve this. Once you've done that, delight allow our team know. If you tin can't see a recent email from our squad, please cheque your emails junk binder, thanks in accelerate, Kerry.
Finally-- success!
After about four or v days of dorsum and along emails and attempting to upload my ID with ii different phones and writing a very angry review I was able to transfer my crypto from Uphold to my NanoX. On a whim I tried the ID upload with yet a third phone and it actually worked. And so I guess some phones piece of work with Alchemy and others don't but I don't know why. I appreciate the tight security I really do but the methods of verification need to somehow become more user friendly for the legitimate Uphold customers peculiarly those who may not exist as tech savvy. But continually telling them to do the same thing that is not working is what is maddening. Thanks!
Reply from Uphold
Love David,
I was appalled to hear this - have checked with our team, and I'one thousand pleased to say that the brake on your business relationship has now been lifted. Your withdrawal will get sorted quickly. I'g incredibly sorry y'all had such a frustrating experience. If you lot run into any more issues, please let me know. Thank you, Katie
Totally disgraceful organization
Totally disgraceful organization, no empathy, no compassion. And they refuse to pay out what they owe!! It took the efforts of Briskabetment earlier i was reimbursed.
They have locked my account and then I can…
They have locked my account and so I can not withdraw my funds. They are stating the put 300 into my depository financial institution account which they did non. I did an ach from my banking concern account. Now they are will non unlock my business relationship. Knowing that they see my transaction history. There is no deposit from uphold into my account. Well aye someone did contact me. They are still insisting that I owe 300. Kerri. All I desire is my coin. I filed with BBB. I also contacted the attorney who is handling the class action lawsuit foe the exact same thing the visitor has done to others. I also started filing with my lawyer. Since no one tin rectify the trouble
Answer from Uphold
Dearest Ebony, nosotros're extremely concerned to hear about your experience hither! I've just looked into your ticket number and have made our lead of customer operations aware of your case. I can assure you lot that you'll get an update within two hours. Thank yous for your ongoing patience, Kerry.
NIGHTMARE
This company'due south client service is a NIGHTMARE. Out of the blue I was asked to reset my 2Factor Authorisation....for no reason. 5 DAYS later it is still not done., Abiding conflicting information. Yous first in a live chat and then they transfer you to email and you don't hear from them for HOURS, once it was a twenty-four hours.
Ane rep tells you lot you need to be reset, the next says it is something else. Despite all of this they won't call you and therefore the trouble never gets adjudicated. STAY AWAY FROM THIS Company.
Brad Ackerman
Estero, FL
Reply from Uphold
Honey Brad, I'1000 extremely concerned to hear about your experience with us. Please email president@uphold.com and we volition see to it that y'all get a response and resolution past the end of the solar day. Give thanks you in advance, Kerry.
I merely opened an business relationship with uphold…
I but opened an account with uphold and did a test run information technology seems they are willing to take my money only non give information technology back. I've emailed client support simply information technology seems they are giving me auto-responses. looks like I'thousand being stonewalled and scammed.
Respond from Uphold
Dear Christopher, we're extremely concerned to hear about your experience with us so far. Please e-mail president@uphold.com and we volition do our utmost to ensure this is resolved today! Cheers in advance, Kerry.
exit scam incoming
They have now canceled all United States debit cards plus I'm still asking for my Feb rewards or I'1000 owed $200 in reward points they will non reply or respond beware they are exit scamming. They claim it takes 90 days it has at present been 100 days they said don't worry they'll pay the same day they paid for January'due south which would been May 10 June 10 has now passed with no reply beware of the go out
Respond from Uphold
Honey Jake, please note that there was temporary downtime with the bill of fare but information technology's now up and running and has been since Saturday. I've looked into your ticket and have reported that y'all've not received your crypto rewards for February to our client operations lead. I assure you, you lot'll receive an update inside 2 hours! Thank you for your ongoing patience, Kerry.
Exercise not employ Uphold
Do not use Uphold. Worst customer service I've ever experienced. How am I non supposed to think my funds are being trapped and blocked? Endless wait for a specialist to reset my 2FA and help instructions on how to employ it. I feel like I'm being scammed.
6/xv - Fraud update:
Uphold has since responded, committed, and once more did not come through. I'yard losing conviction daily this will ever be resolved. I'm glad I but did a test run, Coinbase does not have these games.
Reply from Uphold
Thank you for letting me know - I'll try to ensure your 2FA gets reset today. I'll also bank check why there's been such a delay. Cheers, Katie
Run from uphold If someone out there…
Run from uphold If someone out there want to invest in crypto uphold it's non the right 1 its not condom in my opinion it'due south a joke my account is blocked I don't know what happened with my crypto now for 2 weeks I take no access to my account. In that location'southward so many people out in the same situation
Reply from Uphold
Dear Floare,
Will check on your account status correct away, and make certain you lot get an update from our squad. It looks similar your account was restricted as a security measure after yous flagged it as having been potentially compromised. Once you've re-verified your identity, hopefully we'll exist able to restore your access today. Thanks, Katie
Worst company ever..Avoid them
Worst company ever! Do non utilize them to invest. You will never be able to get your money dorsum out. Systemclaims accounts are constantly under review. The card is useless and tin can't exist transferred to. Aught customer service, endless loop of bot technology replying to your event.
Reply from Uphold
Love Karen, I've checked this for yous - for security reasons you'll need to verify your ID again (which I capeesh is tedious). As soon every bit that's done we'll make sure you can withdraw your funds - hopefully this tin can all go sorted today. Permit me know if you have any more bug, I'll bank check on this later to see if in that location's been any resolution. Thank you in advance, Katie
TRY ELSEWHERE!!
TRY ELSEWHERE!!
Wish I had read these reviews before using their services!
I am currently waiting for them to review yet some other of my withdrawals and I keep chasing them but no luck. This has happened a few times already merely this is the longest I've had to wait for them to review my transaction. I recall I will switch to Coinbase or another app instead! This is frustrating as they have my coin. I don't take fourth dimension to waste product speaking to agents via live conversation who deceit aid whatsoever!
Respond from Uphold
Honey Fiona,
Edit: This should have gone through yesterday, please let me know if everything'due south been resolved!
Thanks for providing your ticket number - I've escalated this and will make certain information technology gets processed past the stop of the day. As you know, we've implemented actress security on withdrawals. This was designed to reach our number one priority: ensuring customers' funds are secure. Yet, the downside is that withdrawals can have longer to procedure because they're reviewed manually. Cheers for bearing with us. Katie
My account was blocked a calendar month ago
My account was blocked a month ago. Uphold support team sent me an email, indicating that they can't re-open my business relationship only that information technology is agile so I can to withdraw the funds; but unfortunately, this information was not truthful, considering currently, I nevertheless can´t withdraw my money. The problems persist so I'm still unable to withdraw my funds. I can't tell how disappointed I am with Uphold. They all of a sudden blocked the funds and take no reasons. Its a terrible and frustrating situation.Ticket #2293361
Answer from Uphold
Love Marbely,
I recollect in that location'south been a advice issue hither - equally you've correctly pointed out, you lot shouldn't be having problem withdrawing your money from your account... We'll look into this again for you - I'll do my all-time to go this resolved for yous by the terminate of the day. Thanks, Katie
This maybe the worst day of my life
This perchance the worst twenty-four hour period of my life. I woke up this morn to several unauthorized transactions on my account. My whole uphold account has basically been wiped out. I have two factor authentication with their security arrangement. It did not matter. How is this possible. All twenty-four hours I have waited on a response. My whole savings is gone. I never idea this could happen to me. Your crypto is not rubber on Uphold. It'south sad to say. And this ticket number 2321586 never gets a response. Has anyone always gotten their money returned? Help
Respond from Uphold
Dear Crystal,
This is terrible to hear. I'grand escalating your case to a senior member of team, and we will do our very best to assist you. I don't know about the specifics of your situation, simply oft this kind of thing happens when a user's login credentials (ie their email) have been compromised. I'll check dorsum on your case at the terminate of the mean solar day. Katie
Totally unprofessional
Totally unprofessional, I'm sorry and devastated every bit this platform. I but talk about the good ones like Ryvertower they gives smooth returns.
I tin't tell you lot how disappointed I am…
I can't tell you how disappointed I am with Uphold. I take a large corporeality of monies invested there, and later a phone reset haven't been able to admission my account. This is after I have sent them everything they enquire for to verify my business relationship. They transport emails saying rest assured your money is safe and we are going to reset your two gene authentication. This should not be this difficult. I use Coinbase and Coinbase pro as well and was able to log into my accounts right away.
This is totally unacceptable, the BBB and the Attorney Full general part will be next. THIS SHOULD NOT Be THIS Difficult. Ticket#2314657
Answer from Uphold
Dearest AJ,
I've chased this up for y'all - your 2FA has now been reset. Delight permit me know if there is annihilation else I can help you with. Thanks, Katie
I even so don't have my coin
I yet don't have my money! I made a withdrawal from Uphold to my bank account on 5/31 and it says the transaction failed. I have provided everything they have asked for and still no coin. I believe the email to the "president" they give is not real or a bot as I get the same canned answers each time.
Respond from Uphold
Beloved Brittney,
I've checked in with the team - your refund is being processed, and I'chiliad really distressing it'due south taken this long. I'll follow up on this again tomorrow to make sure it gets done. Best wishes,
Katie
Here we get once again
Here we get again,
Notwithstanding some other transaction in review. Took 5 days to exist resolved last time not even going to attempt to contact customer services because that would be a massive waste of fourth dimension.
Respond from Uphold
Edit:
Love Rebecca, could you allow me know if your transactions have all been candy at present? Cheers!
Beloved Rebecca,
I understand the situation is far from ideal, but I can chase the transaction up for you - information technology looks like your most recent one was canonical yesterday, could you let me know if there are any outstanding pending transactions on your side? Thanks, Katie
Source: https://www.trustpilot.com/review/uphold.com
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